Our service agreements guarantee you long-term, reliable support for your test bench. We are quick to respond to your questions and challenges, offer direct remote assistance, and create clear, binding conditions for response times and support. Long-term agreements allow you to plan your test bench maintenance for maximum availability and complete operational reliability.
Helpdesk
Complex testing and measurement systems require reliable support in the event of a malfunction. Our AIP Helpdesk is your central, straightforward point of contact for fast and competent assistance. Whether by phone, remote access, or support ticket, our experts respond promptly, analyze your issue precisely, and provide practical solutions to get your systems running smoothly again quickly.
Remote Support
Every minute counts in vehicle development. With our remote support, you receive fast, location-independent assistance with technical questions and malfunctions in your test and measurement systems. Using secure remote access, our experts analyze your systems in real time and solve many problems immediately – without waiting times or on-site visits. This reduces downtime and keeps your development flowing. Remote support complements our on-site service and offers maximum flexibility and fast response times.
Service Level Agreements
Every minute counts in vehicle development. With our Service Level Agreements (SLAs), you get binding, individually tailored service and response time models that are perfectly suited to your systems and requirements. Whether you need flexible response times for acute malfunctions or permanently scheduled residents on site, we ensure that qualified experts are available exactly when you need them. This ensures faster troubleshooting, higher uptime, and more efficient use of your resources.
Maintenance contracts
We offer customized maintenance contracts to ensure the smooth and long-term stable operation of your testing and measuring systems – either as a general contractor or with permanent residents on site. As a general contractor, we take care of the planning, implementation, and coordination of all measures, from preventive maintenance to repairs. Alternatively, our residents can provide continuous on-site support for your systems. This ensures that your systems operate reliably and efficiently at all times.
Request service contracts
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